FAQ

Membership

Why Be a Member?

Here at Artistically Connected we are a contently growing team of artists establishing new and nurturing long term relationships among ourselves and our strategic partners of individuals, marketers, art brokers, fine art print agents, media gurus, interior designers, and art enthusiast from all over. As a team we are able to achieve great things beyond what is feasible individually for the art community. Together we can execute large-scale campaigns, partner with strategic people and companies and drive interest and eyes to your work. We only do fine art in the family of paintings and sculptures so you have the full attention of the visual art community. 100% of our efforts are focused on your success.

 PayPal

When you signup for PayPal, you can start accepting credit card payments instantly. As the world’s number one online payment service, PayPal is the fastest and most secure way to be compensated for your art.
Best of all, it’s completely free to sign up!
To sign up or learn more, click Here

 Profile Pictures

Say cheese! Profile pictures are a great way to let people met you. Putting a face to your work is very important as people want to know all about the person behind their favorite pieces (we are talking about you!) A head shot or picture of you at work are our suggested profile pictures. Your work is nicely highlighted in your listing so we strongly suggest that you do not show one of your pieces as your profile picture. Please ensure that your profile pictures are not of mature content, can be deemed as inappropriate or violate the Terms of Use. When choosing your profile picture think of what you would want your potential clients to see (a professional artist with a welcoming smile!)

 

Content

Artistically Connected provides a marketplace for artists to post and sell their original work and giclees/prints of them. The art within an individuals profile was created and posted by the member, Artistically Connected is only a listing venue.

Shoppers on Artistically Connected are interested in buying direct from the artist so we encourage sellers to provide all the information that they may require such as shipping, payments, refunds and exchanges in your bio

Please keep the following things in mind as you set up your profile and post your art listings:

In your profile these is a place to list your shipping, returns and sales policies (“artist biography”). An individual’s policies must abide by Artistically Connected’s site-wide policies. Artistically Connected reserves the right to request that a seller provide policy information or require a seller to modify unreasonable policies at Artistically Connected’s discretion.

Do not make illegal use of photographs or written text. This is in violation of our Terms of Use.

Use of mature, profane and/or racist language or images in your Artistically Connected profile is not permitted. This includes your username, art titles, tags, profile picture, and/or your profile.

You must pay your Artistically Connected bill on time to avoid penalties, including but not limited to: suspension of listing privileges and/or account termination. Learn more about billing in the Fee Structure in the Seller FAQ section.

Members who do not comply with Artistically Connected’s policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Artistically Connected for all unpaid fees per our Terms of Use.

 

Listings

 Listing Your Art

Artistically Connected does not take a commission on your work. We do not require you to only sell on our site. We encourage you to sell your work in as many channels as possible and show it at every opportunity. Members can list as much or a little of their work as they wish and choose which if any pieces to feature at a set fee of $3.95 for 15 days.

Rules For Listings

All listings on Artistically Connected should be honest, clear, accurate and detailed. Accurate titles, tags, photos and descriptions are critical to selling on Artistically Connected. Check out the Posting Your Art video tutorial on the resources page for help on posting your art. Keep these policies in mind as you list and describe your items:

Listing descriptions and photos must accurately describe the item for sale so buyers know what is included in the purchase (ie, framing, hanging fixtures glass, etc).

Each listing must be available for purchase.

You may not create a listing for an item that is not for sale or sold out.

A listing may not be created for the sole purpose of sharing photographs such as personal photos (if you wouldn’t see it in a gallery, don’t post it here).

A listing may not be created solely as an advertisement. This includes notices of sales or promotions on your work. Such information may be included in your profile, and/or item descriptions.

Listing prices must be reasonable.

You may price an item how you choose; however, a listing should not be created with an inaccurate price in order to keep it from selling.

The shipping cost must be reasonable for the item.

Each unique item must have its own listing. If you are selling photographs or prints that are available at different sizes be sure to list each size as a separate item (even if they are sold for the same price).

Artistically Connected suggests that you include shipping in the price of the art – buyers really appreciate this and it makes the decision for purchase that much easier.

All listings on Artistically Connected must be for a tangible object. (Note: a digital file of your work is considered a tangible object.)

You may not use Artistically Connected to direct shoppers to another online selling venue. For example, posting links/URLs or providing information sufficient to locate the other online venue(s).

Drop shipping is not permitted. All items must be shipped under the direct supervision of the seller.

Members who do not comply with Artistically Connected’s policies may be subject to review, which can result in suspension of account privileges and/or termination. If Artistically Connected removes an item listing for violating Artistically Connected policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Artistically Connected for all unpaid fees per our Terms of Use.

Prohibited Items

Each Artistically Connected seller warrants that his or her use of the site complies with all applicable laws. Beyond the legal issues, Artistically Connected members are responsible for making important moral or ethical decisions regarding what they buy and sell on Artistically Connected.

Some items are inappropriate for Artistically Connected’s marketplace, even though they may otherwise meet Artistically Connected’s selling criteria. You may not list the following types of items on Artistically Connected:

Drug paraphernalia

Pornography

Firearms and/or weapons

Items that promote or glorify hatred, racial, religious intolerance

Items that instruct others to engage in illegal activity

Additionally, a seller may not list any item that violates the seller’s local laws, including shipping restrictions, per our Terms of Use. Listings for prohibited items will be removed from the site, and the member’s selling privileges may be suspended and/or terminated. If Artistically Connected removes an item listing for violating Artistically Connected policy, the seller is still obligated to pay the listing fee for that item. Suspended or terminated members remain obligated to pay Artistically Connected for all unpaid fees per our Terms of Use.

Tagging

Tagging has become a term much more widely used and understood since the world of blogging took off. Tagging is adding descriptive terms to pages, posts, pieces ect. So that Internet users can find what they are looking for. Search engines look for these tags to serve up relevant data to the user. Just like an external search engine, Artistically Connected’s search operates the same. This is why it is important that you tag your work appropriately. Tags can and should include the color and content with each word separated with a comma. For example: blue, red, abstract. If you are found to be over tagging or inappropriately tagging your work, your work will be removed and any fees associated with the piece(s) will not be refunded. Keep in mind, we do look for this.

How Do I Get The Black Box Around My Art?

The black box that you see on some images that makes them stand out is part of featuring your art. When you feature your piece it appears on the top slider of the home page, on the top of the page under the category it belongs to, has a black box around the it as you have seen and most importantly increases views (clicks) on your image and consequently, your profile and other images.

How Do I Get a Buy Now Button?

Once signed in, go to your dashboard (located on the very top right corner of your screen) and then click on ‘edit your profile’. If you scroll down you will see an option to add your PayPal Account. Adding a PayPal account will automatically add the button on your pieces for you!

How Come My Additional Sizes and Options For My Listing Is Not Showing?

This is because you have to have your PayPal account linked in order to sell on Artistically Connected. To add your PayPal account simply login and go to your dashboard (located on the very top right corner of your screen) and then click on ‘edit your profile’. If you scroll down you will see an option to add your PayPal Account.

 

Disputes or Concerns

We hope that your shopping experience on Artistically Connected is smooth and hassle-free. In the event of a transaction dispute, Artistically Connected encourages the buyer and seller to resolve the situation through Artistically Connected email. The policies below describe various types of transaction disputes and the roles of the seller, the buyer and Artistically Connected in each scenario.

 Non-Payment

Non-payment occurs when a buyer does not or cannot complete payment after a transaction has been created. The seller may invoice the buyer in an attempt to collect payment before shipping.

The buyer must pay at the time the transaction is created, according to the transaction agreement or according to the terms in the seller’s profile.

The seller may cancel a transaction for non-payment when applicable.

 Non-Delivery

Non-delivery occurs when a seller does not or cannot ship an item after a transaction has been created and the buyer has sent payment to the seller. The buyer may file a non-delivery report with Artistically Connected against the seller at [email protected] . When a non-delivery report is filed, both the buyer and the seller receive a notice from Artistically Connected about the report so they can work out the issue. Artistically Connected encourages all sellers to keep records regarding proof of shipping (for example: delivery confirmation, shipping service receipt, customs form). Artistically Connected relies on buyers to submit fair, honest feedback for sellers in non-delivery circumstances. Please note: a buyer who paid a seller via PayPal may have a limited time frame in which to file a claim for refund of purchase under PayPal’s policies.

The seller must ship goods within a reasonable amount of time, according to transaction agreement or according to the terms in the seller’s profile.

The seller must respond to a non-delivery report by contacting Artistically Connected. A non-delivery report cannot be closed until the seller contacts Artistically Connected.

The seller may be asked to provide Artistically Connected with proof of shipping in the event of a dispute.

A seller who fails to ship an item, respond to a non-delivery report or settle a disputed transaction in a reasonable manner may be suspended. Members who do not comply with Artistically Connected’s policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Artistically Connected for all unpaid fees per our Terms of Use.

Dissatisfaction With Item or Service

A buyer may not be completely satisfied with a purchase or transaction experience. Artistically Connected recommends that the buyer communicate with the seller by email to resolve the matter. Artistically Connected encourages buyers to submit fair, honest feedback.

The seller must accurately describe the item in the listing

The seller must comply with the transaction agreement or according to the terms in the seller’s profile Policies.

In the event the buyer receives a product that is significantly different from the original listing, the buyer may contact Artistically Connected Support at [email protected] to report the item not as described. Artistically Connected relies on buyers to submit fair, honest feedback for sellers in circumstances when the buyer is dissatisfied with an item or the seller’s customer service. Members who do not comply with Artistically Connected’s policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Artistically Connected for all unpaid fees per our Terms of Use.

 Refusing Service

Artistically Connected encourages sellers to engage in clear and consistent communication and honor transaction agreements. However, if a seller cannot complete a transaction due to an extraordinary circumstance, then the seller may refuse service to the buyer.

The seller must notify the buyer of refusal of service through email.

The seller can only refuse service prior to shipping.

If the buyer has already paid, then the seller must refund the buyer (price paid for item plus shipping).

The seller may cancel the transaction when applicable.

Unless otherwise agreed or according to the seller’s terms, a seller’s refusal of service to a specific buyer is indefinite within that seller’s Artistically Connected profile.

Members who abuse the privilege to refuse service may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Artistically Connected for all unpaid fees per our Terms of Use.

Spammers and Tricksters

Spamming is the use of contact information to solicit members for any reason other then the legitimate purchase of their listed work. Spammers and con-artists exist on and off-line. We take these situations very seriously with zero tolerance for the doers. Any action to harass, solicit or scam Artistically Connected, its partners or members in any form will result in immediate action. If the culprit is a member his/her membership will be immediately revoked, fined and prosecuted to the fullest extent of the law. Any non-member will also, be reported, fined and prosecuted to the fullest extent of the law. You will also be listed in our “Beware of these Tricksters” list in our newsletters and blog.

If you feel that you are a victim of a scam or spamming please contact us immediately at [email protected]

Transactions

Artistically Connected is a venue, not a retailer; Artistically Connected’s role is to connect the buyer and the seller. This means when you place an order on Artistically Connected, you are entering into a direct transaction and personal relationship with an individual seller (facilitated by Artistically Connected). We encourage the two parties to independently work through the transaction to completion.

A transaction is created when a buyer completes Artistically Connected’s checkout process. An Artistically Connected transaction is completed when the buyer pays and the seller ships the item. Payment is submitted directly to the seller via a method specified in the item listing (for example: PayPal, personal check, etc).

Communication is the key to a smooth transaction. All buyer questions regarding transactions, including payment arrangements and cancellations, should be directed to the seller. Artistically Connected recommends that members use email to correspond. Artistically Connected encourages all sellers to keep records regarding proof of shipping (for example: delivery confirmation, shipping service receipt, customs form and all other documentation and conversation).

In certain circumstances, a seller may cancel an invalid or void transaction or refuse service to a buyer. A seller may post important information in their profile or listing description to better inform buyers. A seller’s individual policies for shipping, returns/exchanges and refunds posted in the seller’s profile must comply with Artistically Connected’s site-wide policies. Please note: other services involved in completing a transaction (for example: PayPal.com, shipping services) may have different policies regarding transactions.

Transaction policies for the seller:

The seller must sell the item(s) to the buyer with whom the transaction is created, unless the transaction is eligible for cancellation.

The seller must ship the item(s) as described.

The seller must ship the item(s) within a reasonable amount of time, according to the transaction agreement or the terms in the seller’s profile.

The seller must ship the item(s) to the shipping address submitted by the buyer. The seller should communicate with the buyer if shipping information is unclear or inconsistent.

In the event of a dispute, the seller may be asked to provide Artistically Connected with proof of shipping. Artistically Connected will not hold the seller responsible for postal or shipping service delays or errors, theft or customs delays.

Transaction policies for the buyer:

The buyer must pay the seller directly. Do not send payment to Artistically Connected.

The buyer must pay at the time the transaction is created, according to transaction agreement or the terms in the seller’s profile.

The buyer must submit valid shipping, billing and payment information to the seller, according to transaction agreement or the terms in the seller’s profile.

In the event of a dispute concerning the return of the item(s) to a seller, the buyer may be asked to provide Artistically Connected with proof of shipping back to the seller. Artistically Connected will not hold the buyer responsible for postal or shipping service delays or errors, theft or customs delays when returning items to the seller.

Members who do not comply with Artistically Connected’s policies may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Artistically Connected for all unpaid fees per our Terms of Use.

  Transaction Cancellation

Artistically Connected charges fees to sellers for use of Artistically Connected’s services. Sellers agree to complete valid transactions and pay Artistically Connected fees in full monthly. On occasion, a seller may need to cancel an invalid or void transaction. When applicable, Artistically Connected will issue a refund to the seller for the applicable fees and remove the transaction from Artistically Connected. Only the seller in a transaction may cancel the transaction. The buyer should contact the seller by Artistically Connected Conversations or email to request cancellation of a transaction. The buyer may contact Support if the seller does not respond to a request to cancel a transaction.

The seller may not cancel a transaction for the purpose of avoiding fees or feedback.

The seller may cancel an invalid or void transaction, as defined by these circumstances:

The buyer did not pay at the time the transaction was created, according to the transaction agreement or according to the terms in the seller’s profile Policies.

Both the buyer and seller agree to cancel the transaction prior to shipment. If the buyer has already paid, the seller has refunded buyer (price paid for item plus shipping).

The seller has refused service to the buyer. If the buyer has already paid, the seller has refunded the buyer (price paid for item plus shipping).

The buyer paid for the item(s). Although the seller shipped the item(s), the buyer did not receive the item(s). The seller has refunded the buyer (price paid for item at minimum).

Members who abuse the privilege to cancel transactions may be subject to review, which can result in suspension of account privileges and/or termination. Suspended or terminated members remain obligated to pay Artistically Connected for all unpaid fees per our Terms of Use.

 

Contact

If you have any questions or concerns about a particular piece or would like to speak to someone about the purchase of an item please use the contact options provided with the appropriate artist. Artistically Connected is only a listing venue all questions should be directed toward the artist whose work it is. You can find their contact options by visiting their profile; www.artisticallyconnected.com/USERNAME

We hope that you never have any issues or disputes but if you do, or are looking for technical help we are always here to help. Please contact us at [email protected] and we will respond to you within 2 business days.